A/B Testing (1) Accessibility (8) AdaptiveU (1) Adobe InDesign (4) Audience Analysis (3) Audio Narration (1) Brand Identity (3) Business Document (1) C.R.A.P. (7) Camtasia (1) Canva (1) Card Sorting (1) Collaboration (5) Compensation (1) Content Audit (2) Content Guide (1) Content Model (2) Content Strategy (4) Copyediting (1) CSS (1) Data Analysis (2) Data Visualization (5) DITA Open Toolkit (1) Document Design (2) Editing (6) Feedback (1) Google Analytics (1) Google Docs (1) Grammar (1) Graphic Design (1) Grid Design (4) Group Work (1) Heuristics (1) HTML (1) Human Resources (1) Infographic (1) Information Architecture (1) Instructional Design (3) Keywords (1) Layout (3) LMS (1) MadCap Flare (1) Metadata (1) Microsoft Excel (4) Microsoft PowerPoint (5) Microsoft Word (13) Modular Content (3) Multimedia (2) Personas (2) Project Management (2) Reports (2) Research (1) Screencasting (1) SEO (2) Single Source (1) Social Media (1) Storyboard (2) Structured Authoring (5) Style (1) Style Guide (5) Team Work (3) Technical Communication (1) Technical Writing (2) Think-Aloud Protocol (1) Tone (2) Tracked Changes (1) Training Material (1) Typography (4) Usability Report (2) Usability Testing (4) User-Centered Design (5) User Analysis (1) User Experience (1) UX/UI (5) Video Editing (1) Visual Communication (15) Visual Hierarchy (1) Voice (1) Writing (8) XML (1)
Background The goals of the client included: Our final deliverable was a proof of concept. We were to produce a single chapter and appendix of each guide, plus an online searchable knowledge base containing the same content. Objectives The primary objectives of this project were: Outcome The project achieved[…]
This project involved creating a 90-150 second video tutorial using Camtasia, designed to introduce beginners to creating and applying styles in Google Docs. The tutorial aimed to enhance document organization and professionalism while making the process accessible for new users. Drawing from techniques learned in my Digital Literacies course,[…]
This artifact showcases a collaborative book project titled The National Park Service: The Best Idea We Ever Had, completed as the final group assignment in a Technical Editing class. The project involved writing, editing, designing, and compiling a professional-quality book. As the project manager and an active contributor, I[…]
This artifact presents a content strategy project for the University of North Texas College of Liberal Arts and Social Sciences (UNT CLASS). The project involved a comprehensive evaluation of the college’s website, focusing on improving usability, accessibility, and alignment with institutional goals such as promoting research and supporting stakeholder[…]
This piece presents a usability testing report on the Penny Juice website, conducted as part of a group project in my graduate-level Usability and User Experience (UX/UI) course. Using structured methodologies such as card sorting, think-aloud protocols, and heuristic evaluations, our team identified pain points in the website’s design[…]
This artifact features two personas developed during my graduate coursework in Usability and User Experience (UX/UI). Personas are detailed, research-based representations of target audience members, created to guide design and communication decisions. These personas illustrate how diverse user needs and goals can influence the success of a product or[…]
This artifact showcases an eLearning course developed as a group project using Upword Resume, a custom resume-writing company, as an example. The project addressed the need for a streamlined onboarding program to train new resume writers efficiently. Using AdaptiveU and Microsoft Word, my team and I created the Quick[…]
This artifact presents a comprehensive, multi-page instructional document designed to teach seniors how to use social media. Created in Microsoft Word, the project demonstrates a blend of task-oriented content, modular structure, and clear step-by-step guidance tailored to a non-technical audience. The deliverable incorporates accessibility principles and user-centered design, reflecting[…]
This artifact showcases a comprehensive group report and presentation on an HR management simulation project. Completed as part of my undergraduate Compensation course, the project involved analyzing trends, making strategic HR decisions, and assessing their impact on staffing, wages, benefits, training, and overall organizational outcomes. As Assistant Team Leader,[…]
This artifact is a recommendation report created as a Style class assignment for FieldPulse, a company specializing in Field Service Management (FSM) software. The report evaluates and compares two existing content guides—Canada Post’s and Mailchimp’s—to recommend which would best serve as a foundation for FieldPulse’s own content guidelines. The[…]